We offer standard US Postal Service (USPS) First Class and expedited and UPS shipping options worldwide. Expedited options are based on USPS Priority Mail standard rates and UPS published rates for shipping to your zip code. We will not be responsible for shipping delays, lost packages, or duties & taxes due upon arrival into foreign countries. Our free shipping offer, when available, applies exclusively to orders shipped within the United States (including Hawaii and Alaska). All orders typically ship within 1 business day, Monday through Friday; excluding holidays. Weekend orders will generally ship the following business day.
We hope that you are completely satisfied with your purchase. We are confident that you will be happy with the quality of our products. However, if you are not satisfied with your purchase, you can return the products to us for a full refund. Please contact us by email firstname.lastname@example.org or phone 866-795-0057 within 14 days of receiving your order to initiate a return. Once a return is authorized, we will refund your payment less any shipping charges. If you received free shipping on your purchase, we will deduct the shipping fees we had to incur to ship the products to you. Please return authorized orders in its original form and packaging. We must receive the return within 14 days from the day the return authorization was issued. We reserve the right to reject any returns and exchanges that do not meet these conditions.
ENGO’s parent company, Tamarack Habilitation Technologies, has appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected from you at our site. We use SSL certificates to protect your information.
Unless provided via phone, email or fax, Tamarack Habilitation Technologies does not have access to your credit card number. If such information is provided for a purchase or refund to an authorized Tamarack (ENGO’s parent company) employee, the company ensures the information will be used as directed. The information will then be shredded to maintain the safety of all our customers’ private information. We do not keep customer credit card information on file electronically or in print.