We respect your privacy and appreciate your business. At no time do we provide your account contact or payment information to any third party vendor, associate or service provider. We don’t sell, rent, or distribute email addresses for commercial purposes. We collect email addresses only when individuals opt-in to receiving email communication or if they volunteer their email online, through means such as surveys and/or site registrations.
Occasionally we seek feedback on products under development and may invite customers to test products free-of-charge. If you receive a message from one of our email addresses and do not want to receive further communication, please let us know.
When you place an order online with ENGO, we collect your name, email address, billing and shipping address, contact phone number, credit card number and expiration date. This information allows us to process your order and provides us with a way to contact you, should we have a question concerning your order. After you place an online order with ENGO, a copy of that order is sent to you via email for your records. If you do not receive an e-mail, your email address may have been entered incorrectly, the order was not completed, or the message was held up in your spam filter.
ENGO’s parent company, Tamarack Habilitation Technologies, has appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected from you at our site. We use SSL certificates to protect your information.
Unless provided via phone, email or fax, Tamarack Habilitation Technologies does not have access to your credit card number. If such information is provided for a purchase or refund to an authorized Tamarack (ENGO’s parent company) employee, the company ensures the information will be used as directed. The information will then be shredded to maintain the safety of all our customers’ private information. We do not keep customer credit card information on file electronically or in print.
We offer standard US Postal Service (USPS) First Class and expedited USPS and UPS shipping options worldwide. Expedited options are based on USPS Priority Mail standard rates and UPS published rates for shipping to your zip code.
Because we are unable to track US Postal Service packages outside of the USA, we will not be responsible for shipping delays, lost packages, or duties & taxes due upon arrival into foreign countries.
Our free shipping offer, when available, applies exclusively to orders shipped within the United States (including Hawaii and Alaska).
All orders arriving before 2:00pm (Central Standard Time), Monday through Friday, are fulfilled and shipped the same day; excluding holidays. Weekend orders will ship the following business day.